Terms of service
Biolae Pty Ltd
Thank you for visiting our website. This website is owned and operated by Biolae Pty Ltd (ACN 687 208 206, ABN 82 687 208 206). By accessing and/or using this website and related services, you agree to these Terms and Conditions, which include our Privacy Policy (available at biolae.com.au/policies/privacy-policy) (Terms).
You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms.
In these Terms, "us", "we" and "our" means Biolae Pty Ltd and our related bodies corporate.
1. Registration
You may choose to register as a member to access certain features of our website, however registration is not required to browse or make purchases.
When you register and activate your account, you will provide us with personal information such as your name and email address. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy.
When you register and activate your account, we will provide you with a user name and password. You are responsible for keeping this user name and password secure and are responsible for all use and activity carried out under this user name.
To create an account, you must be:
- at least 18 years of age;
- possess the legal right and ability to enter into a legally binding agreement with us; and
- agree and warrant to use the website in accordance with these Terms.
2. Collection Notice
We collect personal information about you in order to process your orders, provide you with our products, respond to your enquiries, send you marketing communications (where you have opted in), and for purposes otherwise set out in our Privacy Policy at biolae.com.au/policies/privacy-policy.
We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our products to you. We may also disclose your personal information to recipients that are located outside of Australia, including to cloud service providers located in the United States.
Our Privacy Policy explains:
- how we store and use, and how you may access and correct your personal information;
- how you can lodge a complaint regarding the handling of your personal information; and
- how we will handle any complaint.
If you would like any further information about our privacy policies or practices, please contact us at care@biolae.com.
By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.
3. Accuracy, completeness and timeliness of information
The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.
We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.
We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.
4. Products and health disclaimers
Our products are complementary medicines and therapeutic goods listed or registered with the Therapeutic Goods Administration (TGA). Product information displayed on our website, including ingredient lists, directions for use and indications, is provided in accordance with applicable TGA requirements.
Our products are not intended to diagnose, treat, cure or prevent any disease. The information provided on our website is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of a qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on our website.
Results and experiences described on our website, including in customer testimonials or product reviews, are individual and may vary from person to person. We do not guarantee any specific health outcome from the use of our products.
5. Purchases
Orders and acceptance
When you place an order through our website, you are making an offer to purchase the products in your order. We may accept or reject your order at our discretion. An order is not accepted until we send you an order confirmation email. We reserve the right to cancel any order before shipment if there is an error in pricing, product description, or stock availability.
Pricing and payment
All prices displayed on our website are in Australian dollars (AUD) and include GST unless otherwise stated. We reserve the right to change prices at any time without notice, but price changes will not affect orders that have already been confirmed. Payment must be made at the time of placing your order using one of the payment methods available on our website.
Shipping and delivery
We will endeavour to dispatch your order within the timeframe indicated on our website. Delivery times are estimates only and we do not guarantee delivery by any particular date. Risk of loss and title for products pass to you upon delivery. We are not responsible for delays caused by the shipping carrier or events outside our reasonable control.
Returns and refunds
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you wish to return a product for any other reason, please contact us at care@biolae.com within 30 days of receiving your order. Products must be returned in their original, unopened condition. We will provide you with return instructions and, where a refund is approved, process it to your original payment method within a reasonable timeframe. Shipping costs for returns that are not due to our error or a product defect are the responsibility of the customer.
6. Linked sites
Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.
7. Intellectual property rights
Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).
Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However we do grant you a licence to access the website and view the Content on the terms and conditions set out in these Terms and, where applicable, as expressly authorised by us and/or our third party licensors.
Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.
8. No commercial use
This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website.
You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.
9. Unacceptable activity
You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:
- any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals;
- using this website to defame or libel us, our employees or other individuals;
- uploading files that contain viruses that may cause damage to our property or the property of other individuals; and
- posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security.
If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.
10. Warranties and disclaimers
To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.
We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.
11. Liability
To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense — irrespective of the manner in which it occurs — which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.
12. Jurisdiction and governing law
Your use of the website and these Terms are governed by the law of New South Wales and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.
13. Contact us
If you have any questions about these Terms, please contact us:
Biolae Pty Ltd
Email: care@biolae.com
Effective: 15 May 2026
